THE COLLISION REPAIR MARKET 2006 - USA
GLOBAL AFTERMARKET PANELAUTO SERVICES: THE COLLISION REPAIR (CR) MARKET 2006 - USA
TABLE OF CONTENTS
TABLE OF CONTENTS 2
SECTION REPORT STRUCTURE 6
SECTION 1 EXECUTIVE SUMMARY 8
TABLE 1 USA CR market - key statistics (2005) 8
Trends 8
TABLE 2 Winners (é) and losers (ê) 9
Service providers 9
CR programs 9
CR parts and suppliers 9
Data conflict / market definitions 10
Date of publication / currency 10
SECTION 2 CR MARKET SIZE (VALUE, UNITS, TECHNICIANS) AND STRUCTURE 11
TABLE 3 USA CR turnover 2004-2006 11
Size and trends 11
Market trends 11
GRAPH with Table 4, CR market (%) distribution of facilities 12
TABLE 4 CR market (%) distribution of facilities and turnover 12
CR facilities – service providers 12
Independents and other service providers 12
AUTO REPAIR TECHNICIANS AND MECHANICS 13
GRAPH with Table 5, Auto technicians and mechanics 13
TABLE 5 Auto repair technicians 13
A shortage of technicians 13
Numbers of qualified and certified technicians 14
CR MARKET STRUCTURE AND EXAMPLES OF UNIT SIZES 14
The “average” CR facility 14
TABLE 6.a CR size of an “average” CR unit 15
TABLE 6.b CR sizes of “larger” facility 15
TABLE 6.c CR sizes of “larger” facility – selected companies 15
Changes in numbers of CR facilities 15
Consolidation and programs 16
Factors driving changes in numbers 16
Repair trends - a contradiction? 16
TABLE 7 CR market – number of vehicles, collisions, and repairs 17
SECTION 3 CR MARKET CATEGORIES - SERVICES AND PARTS 18
GRAPH with Table 8, CR sales (%) parts / labour 18
TABLE 8 CR sales (%) parts / labour 18
TABLE 9 Winners (é) and losers (ê) 18
Rule of thumb 19
GRAPH with Table 10, CR sales (%) by category 19
TABLE 10 CR sales parts / labour - (%) categories 19
CR categories – body repair 19
CR categories - paint 20
CR paint trends 20
CR categories glass and other services / parts 21
SECTION 4 CR MARKET – PARTS (OE AND OTHER SUPPLIERS / BRANDS) 22
GRAPH with Table 11, CR parts sales (%) OE, non-OE, not-new 22
TABLE 11 CR parts sales (%) OE, non-OE, not-new 22
OE parts 22
Estimates disputed 23
GRAPH with Table 12, CR parts sales (%) domestic/imports 23
TABLE 12 CR parts sales - (%) domestic/imports 23
Relative importance of imports 24
TABLE 13 CR parts purchasing versus other repairers 24
TABLE 14 CR categories “most likely to use” OE, non-OE, and not new parts 24
CR MARKET - PARTS - SUPPLIERS / BRANDS 25
GRAPH with Table 15, CR parts – ranked by brand 25
TABLE 15 CR parts sales by brands (ranked) 25
Brands and sales into CR parts market 25
Measuring brand share 26
The top OE brands 26
The top non-OE suppliers 26
TABLE 16 CR parts brands body (ranked) 27
TABLE 17 CR brands - paint (3 names ranked) 27
TABLE 18 CR brands - glass (ranked) 28
CR PARTS – CHANGES WINNERS/LOSERS 29
CR parts –– OE and non-OE 29
TABLE 19 Winners (é) and losers (ê) 29
Changes in market shares of OE and other parts 29
More than a price difference 29
Parts and certification programs 29
Certified parts market share 30
Drivers of change in sa
ts? 30
A proliferation of problems for parts 30
A more parts-intensive process? 31
Rising money and time costs 31
Examples of inventory sizes 32
SECTION 5 CR MARKET SERVICE PROVIDERS AND GROWTH STRATEGIES 33
CR service providers growing business 33
Examples from the “best performers” 33
Program operators – the different types 33
Program aims 33
TABLE 20 What % of the market do different players cover? 34
What programs offer CR shops 34
Programs and technical training 34
Programs and consumer attitudes 34
What programs require 35
Benchmarks to measure success in CR facilities 35
TABLE 21 CR service providers - core components of success 35
Service menus 35
Consumer convenience 36
Location 36
Repair time – diagnosis vs. repair 36
Improve the repair process and cycle times 37
SOPs main steps 37
“Average” repair cycle time 37
Barriers to streamlining repair? 37
CR programs – the largest 38
TABLE 22 CR programs – third-party 38
Insurers and other third parties 38
TABLE 23 Carmakers and CR programs – the hierarchy 39
TABLE 24 CR car makers and dealership with CR facilities 39
CR programs for luxury cars 40
TABLE 25 CR SPs – paint and glass programs 40
TABLE 26 CR service providers franchises (15 names) 42
CR service providers – the independents’ networks 42
CR service providers – the non-networked independents 43
TABLE 27 CR selected awards 43
Numbers of qualified and certified technicians 43
SECTION 6 INDUSTRY CONTROVERSIES 45
Conflict of interest or consumer choice? 45
DRP contract conditions - examples 46
The merits of different parts 46
SECTION 7 CR PROFILES - SERVICE PROVIDERS (SELECTED – CARMAKER DEALERSHIPS, LARGE OR MULTI-OUTLETS, CR GLASS AND PAINT) 47
TABLE 28 CR service providers and other players profiled, alphabetical list 47
Profiles – carmaker dealership networks with CR 48
Profiles – large/multi-outlet operators with CR 54
Profiles - multioutlet CR paint and glass specialists 76
SECTION 8 CR PROFILES – TRADE, INDUSTRY, AND PROFESSIONAL ASSOCIATIONS, AND REGULATORY BODIES 86
Associations – leading in USA 86
SECTION 9 CR DATA SOURCES 87
The DR market experts panel represents…. 87
Data issues / conflict 88
Data sources (“most reliable,” “most recent”) 89
SECTION 10 CR GLOSSARY OF TERMS 90
TABLE 29 List of terms used for parts 90
“Genuine,” “non-genuine,” “grey” parts 90
“Not-new” parts 90
Other terms 90
SECTION 11 APPENDICES 92
TABLE 30 Vehicles in use, new registrations, and scrappage (2003-05) 92
Auto service repair market (estimated sizes) 92
TABLE 31 General repairs, value (2002-2005) 92
TABLE 32.a NAICS data on the auto repair (2002) 92
TABLE 32.b NAICS data on the auto repair (2002) 93
TABLE 32.c NAICS data on the auto repair (2002) 93
NAICS codes and descriptions of industry groups in auto repair 94
Standard Industrial Classification (SIC) code 94
APPENDIX USA AUTO TECHNICIANS AND MECHANICS 95
TABLE 33 Auto technicians by occupational category 95
TABLE 34 Auto technicians - service repair certified 95
APPENDIX DIFFERENT ESTIMATESOF CR MARKET SIZES 96
TABLE 35 CR market size (different estimates) 96
TABLE 36 CR industry - units and turnover (2004-2005) 96
TABLE 37 Independent CR - (%) distribution by unit size 96
APPENDIX REQUIREMENTS OF SELECTED PROGRAMS (ASE, CIC) 98
ASE- Blue Seal of Excellence Recognition Program - Criteria 98
Collision Industry Conference (CIC) “Class A” shops 99
APPENDIX CR PARTS 100
TABLE 38 CR parts – OE and other (different estimates) 100
TABLE 39 USA CR parts market 100
APPENDIX AUTO INSURERS 101
TABLE 40 Top insurance companies in the auto market 101
APPENDIX CAR MAKES 101
TABLE 41 USA Light duty sales (cars and trucks in millions) 101
TABLE 42 USA Light duty vehicle sales (market share - US, Asia, Europe) 2004-2005 101
TABLE 43 USA Light duty vehicle makes (US, Asia, Europe) 102
TABLE 44 USA Light duty vehicle sales (% and units by manufacturer) 2004-2005 102
SECTION 12 INDEX OF COMPANIES, BRANDS, ASSOCIATIONS, ETC 103
Diagonal Reports statement 108
Report
· Title: The Crash Repair Market USA 2006 (Collision Repair Parts USA Market 06)
· Price: US$3,492
· Published: 19th August 06
· Pages: 108
· Series: The Crash Repair Market Series 06 includes the US, EU, Japan, China and other key automotive markets. Each report follows the same format and approach to facilitate global and regional comparisons
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